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Warranty

SearchParts.com General Disclaimer

General Disclaimer about Used Parts

Unless indicated as "New" or "Rebuilt", you have ordered a used part. The industry standard for a used part warranty is: Parts are warranted to be the correct part and in working order. No warranty or guarantee is made towards the appearance or condition of a part unless otherwise noted on the receipt. If “New” or “Rebuilt” is indicated, the warranty will be null and void if the part has been installed or attempted to be installed and is being returned for any other reason than the part is mechanically defective.

Claims on defective or Incorrect Parts

If a part fails in normal use or service, the supplier has the option to repair the part, furnish a replacement part or refund the price of the part. Any claim on a defective or incorrect part must be made within the warranty period for that part. The part must be returned to the supplier for verification that it is the same part they sent and is indeed defective. Upon return, the part must in the same condition as when sold. It is agreed that the sole determiner of condition for return is the supplier of the part. No refund or exchange can be made until THE supplier has verified the part condition. There are NO returns on altered, disassembled or overheated parts. New and rebuilt parts are warranted by their respective manufacturer and will be repaired, replaced or refunded based on the manufacturer’s terms and conditions. Buyer’s remedy against seller shall only be return of the price of the part or replacement of the part.

Core Return Policy

No core refunds on cores if core is not able to be reworked to operate within manufacturer’s specifications. Core must be returned within 30 days of receipt of part.

Freight Damage Claims

Any claims of freight damage must be noted with the freight carrier’s driver at time of delivery on the documents from the freight carrier. In most cases, National Parts, L.L.C. will initiate a freight damage claim for the buyer provided the buyer did note with freight carrier the damage at the time of receipt. If not noted at time or receipt, a claim may be made on behalf of the buyer but the part may not be warranted and claim acceptance or denial is at the discretion of the freight carrier.

Cancelled Orders

Orders cannot be cancelled after the order has been received by the shipping carrier. In such events, the customer will be liable for freight charges and a restock fee. If an order is cancelled before it is received by the freight carrier, the customer may still be responsible for a restock fee.

Special Orders

There are no returns or refunds on special orders. Exchange may be made at the discretion of the supplier.

Advice

If technical or mechanical advice is offered or given in connection with the purchase, it will be as an accommodation to the purchaser and without charge. The seller and/or supplier shall have no responsibilities or liabilities whatsoever for the content or use of such advice.

The following are Industry standards and policies for warranty consideration

All used parts or merchandise must be inspected by buyer for defects or safety hazards. There are NO guarantees or warranties on used merchandise for apparent or non-apparent safety hazards. Used parts or merchandise may have defects and it is the responsibility of the buyer to inspect for actual or latent hazards or hire an expert to so inspect. The use of the part for diagnostic purposes voids all warranties. Warranties are not transferable. All claims must be made by the original purchaser. Parts ordered in error by the customer will be subject to restocking fees and freight charges. It is ultimately the customer’s responsibility to know and order the exact part needed.

Specific Part Information

CARBURETORS are warranted to be a rebuildable core only unless otherwise noted. CYLINDER HEADS are warranted to be free of cracks and to be rebuildable only unless otherwise noted. ELECTRICAL PARTS are warranted for exchange only with no refunds allowed. The part must be tested by the supplier to ensure it is defective and not made so by another component on your vehicle. There are no warranties on overheated, burned, shorted, or overloaded parts. BODY PARTS are not sold as a color match part. In some cases, parts may be supplied in like color but all painted body parts are sold with the expectation that the purchaser is going to refinish and paint the part. ENGINES, TRANSMISSIONS, DRIVE AXLES, and DIFFERENTIALS all require new fluids of proper viscosity and/or type. New filters, new seals, and new gaskets must be used during installation or warranty is null and void. ENGINE AND ENGINE ASSEMBLIES are sold as a longblock assembly only which includes just the block and cylinder head(s). Any other parts that are included are not guaranteed and are only provided for customer’s convenience.

All USED ENGINES installed must meet the following requirements to qualify for supplier warranty:Thoroughly clean all units such as oil pan, timing cover, rocker arm covers, intake manifold and any other parts that may need cleaning before installation. Replace all timing belts per application. Replace oil and filter. Replace all tune-up items such as plugs, cap, rotor, fuel and air filter, pcv valve, and other parts specific to the engine. Check and adjust valves and timing to factory specifications. Radiator should be thoroughly cleaned or replaced. Thermostat should be replaced. Fuel lines should be checked for debris and flow. Pick-up screen to oil pump must be replaced or cleaned. Prime lubrication system to avoid dry start. Inspect wire harness for broken wires or insulation damage. When starting engine, do not accelerate above idle until normal oil pressure has been reached. Change oil and filter after first 500 miles of use. Engines are typically guaranteed not to have a cracked block, cracked heads, a bad crankshaft, excessive smoking, or excessive oil consumption. Any other parts that are included are not guaranteed and are only provided for customer’s convenience. It is recommended that the installer replace the rear main seal and inspect all other seals and gaskets prior to installing the engine.

All USED TRANSMISSIONS installed must meet the following requirements to qualify for supplier warranty: Thoroughly clean all units such as oil pan and any other part that needs cleaning before assembly. Replace the oil and filter for an automatic Engine Computer Module. Replace and check the fluid level for a standard Engine Computer Module. Replace front and rear seals. Check all lines and linkage for damage or blockage. Torque converters must be replaced with the Engine Computer Module.

ENGINE PARTS such as heads, blocks, cranks, etc. are guaranteed to have no cracks and to be re-machinable to within manufacturer’s specifications. Valves, springs, studs, pins, gears, nuts, bolts, etc. are not guaranteed. STARTERS, GENERATORS and ALTERNATORS are guaranteed to work at time of purchase. Suppliers assume no responsibility for improper installation, faulty regulator, or poor electrical connections.
RADIATORS and HEATERS are guaranteed against leaks and coolant flow restrictions provided that all other coolant components are performing as required. The warranty does not include damage to radiator that does not interfere with its function. No other warranty applies. are guaranteed to be re-machinable within manufacturer’s specifications. No guarantee on hardware such as shoes, pads, springs, bearings, etc.

Not Covered Under Warranty

The following are not covered under warranty unless otherwise stated on the delivery ticket included in this envelope: Purchaser’s loss of time, inconvenience, loss of use of the vehicle, towing expense, installation expense, commercial loss or consequential damages, claims that result from accident, abuse, neglect, alteration, improper maintenance or improper installation, parts installed in vehicles used for commercial, racing or off road purposes or any part used under conditions that would cause greater than normal wear or parts used for purposes other than the original application.

Jurisdiction, Venue, and Arbitration

All disputes and controversies of every kind and nature between National Parts, L.L.C. and Purchaser, arising out of or relating to this agreement, transaction or purchase, shall be settled by mandatory binding arbitration in Jacksonville, Duval County, Florida in accordance with Florida arbitration law. The arbitrator shall be an arbitrator mutually agreeable to the parties or if the parties cannot agree, an arbitrator appointed by the Court. Jurisdiction and venue for any and all disputes and controversies between the parties shall be in Jacksonville, Duval County, Florida and decided in accordance with the Florida law. The prevailing party in any arbitration proceeding or Court matter shall be entitled to reimbursement for reasonable attorney’s fees and costs, defined to include fees paid to arbitrators and expert witnesses.